If you’re looking to integrate your existing local New Zealand phone number into GoHighLevel (GHL), porting it over to Twilio is a key step. There are however some important limitations and considerations, especially for businesses that have been using the same number for years.

This guide breaks down everything you need to know, including:

• How to port an existing local NZ number to Twilio

• What to do if you have an 0800 or mobile number

• How GHL’s phone system works (and what it doesn’t do natively)

• Key pricing and requirements

Let’s break it down.

The First Question: Can You Use Your Current Business Number in GHL?

If you have a local New Zealand landline or VoIP number, yes—you can port it to Twilio and start using it for calls inside GHL.

If you have a New Zealand mobile number (021, 022, 027, etc.), no—Twilio does not support mobile number porting in NZ.

What Are Your Options If You Use a Mobile Number?

If your business relies on a mobile number, you have three choices:
✔️ Keep your existing mobile number and use a new local Lead Connector number for calls in GHL.
✔️ Forward calls from your mobile to a local Lead Connector number (additional costs apply).

📌 Important: You CANNOT send SMS natively within GHL in New Zealand.

If you want to send SMS inside GHL, you’ll need an add-on like MyCRMSIM or TNZ or another third-party service.

The biggest misconception people have when considering phone numbers in GHL in New Zealand,is thinking that our phone systems will work the same way as in the rest of the world.

How to Submit Your Porting Request

If you have a local New Zealand number that you want to move into Twilio to use inside GHL, follow these steps:

🔗 Submit your request here:
Twilio International Porting Portal

💰 Porting Fee: USD $5 per number (non-refundable if unsuccessful).

Once submitted, Twilio will coordinate with your current provider to move the number over.

📌 Porting typically takes up to 6 weeks, depending on your current provider’s response time.

Key Requirements for Porting a Number to Twilio

Before submitting your request, make sure you have:

✅ Proof of ownership – A recent phone bill or invoice showing your name and the number being ported.
✅ Letter of Authority (LOA) – A signed document giving Twilio permission to act on your behalf.
✅ Matching account details – Your details must match exactly with your current provider, or the request will be rejected.

Additional Requirements for Businesses

If the number is registered under a business, you’ll also need:

• Business Name & NZBN – Ensure these match your provider’s records exactly.

📌 Check Twilio’s official porting guidelines:
Twilio NZ Porting Guidelines

💡 NZ providers can be slow to release numbers—follow up if things stall.

Pricing: What You’ll Pay for Calls with Twilio in NZ

Once ported, using your number inside GHL will have ongoing costs. 

Here’s the breakdown (correct at time of publishing) :

💰 Monthly Fee: USD $3.15 per number
📞 Making Calls:

• USD $0.0265 per minute to NZ landlines

• USD $0.08 per minute to NZ mobiles

📥 Receiving Calls: USD $0.01 per minute

🔗 View full Twilio pricing:
Twilio NZ Pricing

Setting Up GHL’s Phone System with Your Twilio Number

Once your local NZ number is ported into Twilio, you’ll need to:
✔️ Add the number to GHL’s phone system.
✔️ Set up call forwarding, voicemail, and call tracking.
✔️ Configure automations (e.g., missed call follow-ups).

🚨 Reminder: You CANNOT send SMS with Twilio in NZ natively!
If you need SMS, you’ll have to use a third-party service.

The Final Takeaway: Should You Port Your Number?

Porting your New Zealand local number to Twilio makes sense if you:
✅Retain your existing local number and handle all calls inside GHL

But if you:
❌ Rely on a mobile number for calls
Then porting will not be possible for you.

Need Help with Number Porting & GHL Setup? Book a Call!

Porting your New Zealand number to Twilio and setting up GHL’s phone system can be complicated. Avoid the hassle—get expert guidance and save time!

🚀 Book a 60-minute consultation for just $149 NZD!

✅ Step-by-step assistance with number porting
✅ Twilio & GHL phone system setup support
✅ Troubleshooting & best practices
✅ Q&A to ensure your phone system works perfectly

📅 Schedule your 60-minute call now:
👉 Book a Consultation